Terms of Sale

These conditions govern all the services offered by MYSTORY (SIRET: 913 423 083 00017), a training organisation registered under activity declaration number 11756521775 with the Prefect of the Île-de-France region:

• training courses preparing for the Test d’évaluation de français intégration, résidence, nationalité (TEF IRN, certification RS6775) and in French as a foreign language for professional purposes;
• taking the TEF IRN exams and the civic exam.

Any registration implies unreserved acceptance of these conditions. The applicable regime depends on the funding method chosen, specified at registration.

Registration is confirmed on receipt of the complete file: signed form and, as applicable, funding approval or payment. A free placement test precedes each training course in order to determine the beneficiary’s level and adapt the course.

The access time, between confirmation of registration and the start of training, is eleven working days for funding through the personal training account, a period imposed by Mon Compte Formation. It may be shorter for self-funded training, depending on availability.

The applicable prices are those in force on the day of registration, net of tax.

• TEF IRN preparation course: 180 € + 40 € per hour
• TEF IRN exam: 185 €
• Civic exam (per category: CSP, CR or NAT): 80 €
• TEF IRN + civic exam: 265 €

4.1 Funding

The training is funded by the Caisse des dépôts et consignations, which pays MYSTORY directly after validation of the service delivered. The beneficiary pays no sum to MYSTORY for the cost of tuition.

4.2 Flat-rate out-of-pocket contribution

A flat-rate out-of-pocket contribution of 150 € per application is payable by the account holder, pursuant to Decree no. 2026-234 of 30 March 2026, for applications made from 2 April 2026. It is paid by the account holder directly on the Mon Compte Formation platform when validating their application. MYSTORY does not collect it and does not invoice it. Jobseekers and account holders whose training receives a top-up from their employer are exempt.

4.3 Right of withdrawal

The account holder has a period of fourteen calendar days from validation of their application to withdraw, directly from their Mon Compte Formation account. No sum is due to MYSTORY during this period.

4.4 Cancellation, dropping out and absences

Cancellation is made from Mon Compte Formation. No cancellation fee schedule or administration fees may be applied to the beneficiary: the funding is a matter for the Caisse des dépôts, not for a direct commercial relationship.

In the event of dropping out or absences, MYSTORY declares the actual completion rate of the course. Funding is paid in proportion to the hours actually attended and evidenced by the signed attendance sheets.

Absences, whether justified or not, do not give rise to any free catch-up. Hours not attended are neither delivered, nor declared, nor invoiced, and cannot be compensated in any way.

4.5 Funding conditions

Funding through the personal training account is subject to the conditions set by the Caisse des dépôts et consignations and to the information entered by the account holder when using their rights. The account holder ensures that this information is accurate.

Funding decisions and timescales are the responsibility of the funder. Where funding is not obtained for a reason relating to the account holder’s file, the services already delivered remain payable by them.

Articles L. 6323-1 et seq. of the Labour Code. Terms of use of Mon Compte Formation.

When the beneficiary funds their own training, a vocational training contract is concluded before any final registration, in accordance with Articles L. 6353-3 to L. 6353-7 of the Labour Code.

5.1 Right of withdrawal

The beneficiary has a period of ten days from signature of the contract to withdraw, by registered letter with acknowledgement of receipt. No sum may be requested from them before this period has ended.

When the contract is concluded at a distance or off-premises, in particular by electronic signature, this period is extended to fourteen days from its conclusion, pursuant to Article L. 221-18 of the Consumer Code. The period most favourable to the beneficiary applies. The right is exercised without giving reasons and at no cost, using the form in the annex or any unambiguous statement.

5.2 Staggered payment

Once the withdrawal period has ended, no more than 30% of the agreed price may be required. The balance is paid as the training progresses. Payment can be made by bank card, bank transfer, cheque or cash, in one or more instalments.

Payment in instalments is offered online by our financing partner, in 3, 4 or 10 instalments, for orders from 400 € up to 4 500 €. Financing fees apply: they are displayed, instalment by instalment, before any commitment, and the total amount payable is shown before confirmation. The granting of financing remains subject to the lending institution’s approval.

As the financing is a credit agreement, it opens a statutory withdrawal period of fourteen days, which must have ended before the exam: it is therefore not offered when the chosen session takes place in less than fourteen days.

5.3 Dropping out

In the event of early termination by the beneficiary, only the services actually delivered are payable, in proportion to their value set in the contract. If dropping out results from a duly recognised case of force majeure, no other sum is payable.

5.4 Cancellation by the beneficiary

Any cancellation must be notified in writing. After the withdrawal period and before the start of training: postponement at no cost, or refund of the sums paid less the costs actually incurred and evidenced.

Articles L. 6353-3 to L. 6353-7 of the Labour Code.

The TEF IRN exams and the civic exam are organised under the authority of the certifying body: Le français des affaires, CCI Paris Île-de-France. Taking an exam is a service separate from training and is paid for separately, whatever the funding method for the training.

6.1 Procedure

The candidate arrives fifteen minutes before the start of the exam, with their exam notice and a valid identity document. A photograph is taken on site and included in the results certificate.

6.2 Lateness

No lateness is tolerated. Arriving more than ten minutes after the time on the exam notice results in refusal of access to the session: the session is lost and, on that basis, gives no right to postponement or refund.

For less than ten minutes, access to the room is at the sole discretion of the invigilator or examiner, in particular when the lateness makes them wait. This decision is made on the spot and is not a right.

6.3 Cancellation and refund

A refund of an exam registration is possible up to seven working days before the session date, on written request sent to contact@mystoryformation.fr. The count is in working days, not calendar days: it is the same count as for the urgent rate (Article 3).

After this deadline, and in the event of absence on the day of the exam, the registration remains payable and is not refunded. This deadline is not to be confused with the fourteen-calendar-day withdrawal period in Articles 4 and 5, nor with the waiting period between two attempts.

6.4 Postponement

A postponement is granted only on valid supporting evidence accepted by the CCI Paris Île-de-France. The decision lies with the certifying body and not with MYSTORY, which forwards the request and the evidence. The certifying body’s exam conditions allow only one postponement per candidate, on evidence validated within one month.

MYSTORY may, for its part, cancel or postpone a session in the event of force majeure or an insufficient number of candidates. A postponement is then offered at no cost, and a candidate who does not wish to accept it is refunded in full.

6.5 Results

TEF IRN results are provided within 5 to 10 days; the official certificate is issued by the certifying body within two to three weeks and is valid for two years. Civic exam results are provided within 48 to 72 hours. MYSTORY is not responsible for delays in transmission by the certifying body.

Training courses take place in person, at the Gagny centre (3 bis avenue de Gagny, 93220), in small groups, in three-hour classes. The Sarcelles and Rosny-sous-Bois sites provide information to the public and registration for exams; no training funded by the personal training account is delivered there. Training paid for directly by the beneficiary, outside CPF funding, whether short preparation mornings or full courses, takes place in Rosny-sous-Bois.

The beneficiary undertakes to comply with the internal rules, to attend regularly and to sign the attendance sheet for each half-day. Signing the attendance sheet is the basis for proving to the funder that the service was delivered: a half-day not signed for is deemed not attended.

MYSTORY implements all the teaching, human and material resources needed for the proper delivery of the training. It is therefore bound by an obligation of means, and not an obligation of result.

Passing the exam, obtaining the targeted certification and any subsequent administrative decision, in particular regarding residence permits, resident cards or naturalisation, are exclusively the responsibility of the certifying body and the competent authorities. They cannot be guaranteed by MYSTORY, nor form the basis of a claim for a refund, a free extension or compensation.

No success figure given for information purposes constitutes a contractual commitment.

MYSTORY reserves the right to entrust all or part of the delivery of the training to a subcontractor holding an activity declaration number and meeting the same quality requirements. MYSTORY remains solely responsible for the proper performance of the service towards both the beneficiary and the funder, and is the funder’s sole point of contact.

MYSTORY can only be held liable in the event of proven fault and direct and certain damage. In any event, its liability is limited to the amount excluding tax actually received for the service concerned.

MYSTORY accepts no liability for loss, theft or damage to personal belongings left on its premises.

For each training course, MYSTORY draws up and keeps the contract or agreement, the attendance sheet, the assessments and the end-of-training certificate, for the applicable legal period.

Signing the attendance sheet is personal: the beneficiary signs the sheet themselves for each half-day attended. The completion report sent to the funder is drawn up on this basis.

The internal rules, drawn up pursuant to Articles L. 6352-3, L. 6352-4 and R. 6352-1 to R. 6352-15 of the Labour Code, are given to each beneficiary before they start training, displayed on the premises, published on mystoryformation.fr and reproduced in an annex to the training contract or agreement.

Any complaint must be sent in writing to contact@mystoryformation.fr or by post to 14 rue Bichat, 75010 Paris. A reply is given within fifteen working days.

In accordance with Article L. 612-1 of the Consumer Code, a beneficiary who is a consumer may use the consumer mediator free of charge after a prior written complaint that has not been satisfactorily resolved within two months. Designated mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, www.cm2c.net · litiges@cm2c.net.

MYSTORY welcomes people with disabilities. A disability officer assesses the necessary adjustments before the start of training. Contact: contact@mystoryformation.fr.

The teaching content, materials, exercises and tests are the exclusive property of MYSTORY. Any reproduction, distribution or use without written permission is prohibited. Materials given to the beneficiary may only be used for strictly personal purposes.

It is prohibited to record, photograph or film training sessions and exams, unless MYSTORY has given prior written permission.

The data collected are needed to manage registration, to monitor learning and for MYSTORY’s reporting obligations to funders and the authorities. They are kept for the applicable legal period. The beneficiary has the right of access, rectification, erasure and objection, which they exercise at contact@mystoryformation.fr. The privacy policy is published on mystoryformation.fr.

Neither party can be held liable for failure to perform its obligations where this results from a case of force majeure within the meaning of Article 1218 of the Civil Code. Performance is then suspended; if the impediment lasts more than three months, either party may terminate without compensation, the services already delivered remaining payable.

These conditions are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing this, and after using the mediation provided for in Article 13, the dispute is brought before the competent court.

Form provided pursuant to Article L. 221-20 of the Consumer Code. Complete and return it only if you wish to withdraw from a contract concluded at a distance or off-premises.

Withdrawal may also be exercised by any unambiguous statement sent to contact@mystoryformation.fr or to the registered office. MY STORY refunds any sums paid within fourteen days of the notification, using the same payment method, at no cost.

For training funded by the personal training account, withdrawal is exercised directly from the Mon Compte Formation account, within the fourteen-day period provided for in Article 4.3, and no sum is due to MY STORY.